FAQ
Frequently Asked Questions
How long does shipping take?
How long does shipping take?
Within Germany the delivery time is 1-3 working days. Orders from €29 are shipped free of charge. International deliveries take 3-7 working days.
How can I initiate a return?
How can I initiate a return?
You have 30 days to return your order. Simply fill in our returns form and you will receive a return label for €2.95. Engraved items are excluded from returns.
What material is the jewellery made of?
What material is the jewellery made of?
Our jewellery is made of high-quality 316L stainless steel. Gold-coloured products are 18K gold-plated. All products are 100% water-resistant, nickel-free and come with our anti-discolouration guarantee.
How do I find the right ring size?
How do I find the right ring size?
Use our ring size guide on the website. Alternatively, you can measure the inner diameter of a ring that fits you. Should the size not fit, we offer a free size exchange.
Do you offer engravings?
Do you offer engravings?
Yes, many of our products can be individually engraved. For engravable products, simply select the engraving option and enter your desired text. Please note that engraved items are excluded from exchange.
What should I do if a product is defective?
What should I do if a product is defective?
If your product is defective, please fill in our complaint form. We will get back to you promptly and find a solution – whether a replacement or a refund.
Which payment methods are accepted?
Which payment methods are accepted?
We accept all common payment methods: PayPal, credit card (Visa, Mastercard, Amex), Klarna, Google Pay, Apple Pay and more.
Is the jewellery water-resistant?
Is the jewellery water-resistant?
Yes, all our products made of 316L stainless steel are 100% water-resistant. You can wear them in the shower, while swimming and in everyday life without them tarnishing or losing their colour.